INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. We make every effort to ensure that the product images on mizz.no accurately represent what you will receive. All photos are provided by our trusted suppliers and reflect the actual product in terms of color, design, and packaging. However, slight variations may occur due to lighting, screen settings, or updates in packaging by the manufacturer — but the product quality and features remain exactly as described.

What is Mizz?

Mizz is an online beauty store offering a curated selection of trendy cosmetics, skincare, and personal care products. We use a dropshipping model to ship products directly from trusted suppliers to your door.

How long does shipping take?

Shipping times vary depending on your location and the supplier. Most orders are delivered within 7–15 business days. You’ll receive a tracking number once your order is shipped.

Do you offer refunds or exchanges?

Yes. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund according to our policy.

Can I cancel or change my order?

Orders can only be changed or canceled within the first 3 hours after purchase. After that, processing begins and we cannot guarantee changes.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS